Legal Design

California is a multilingual state, and its public services reflect this diversity. Yet its legal system continues to underserve its low English proficiency (LEP) users. In a collaboration between the Stanford Law School and the Stanford Hasso Plattner Institute of Design, I worked with a team to redesign how LEP users interact with the justice system in California. Drawing extensively on design thinking methodologies, we worked on brainstorming, needfinding, prototyping, and surveyed and tested our hypotheses at the Santa Clara County Superior Court. We also redesigned notoriously opaque divorce forms to make them intuitive and comprehensible. We presented our findings to the California Supreme Court, and you can find the report we compiled at the link above.

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